Concerned About Uptime?

Adapted from Altius Information Technologies, Inc

If your computer systems aren’t up and running, you are experiencing lost productivity, increased costs, lower levels of customer service, reduced employee morale etc. So what can you do about it?

Many organizations start by completing an inventory of their IT equipment.  The goal is to identify your Single Points Of Failure (SPOFs).  Once you identify your single points of failure, you can do something about them.  Look at each component to determine if the failure of that device could cause an impact to your operations.  For example, if you only have one hard drive, you have a single point of failure.

Once you have identified your SPOFs, the second step is to perform a criticality review of your equipment, systems, employees, and procedures.  Also include your E-mail, operating systems and software applications.  The criticality review will identify the impact to your organization should you experience a specific IT related
failure. For example, what is the impact to your organization should your Internet line go down or a printer stop functioning?

The criticality review examines time and its impact to your organization.  At what point does having your printer down move from low priority to medium to high?  Maybe you can last a couple of days without a printer or perhaps even weeks if you have other printers in your office.  If Internet connectivity is important to you, and you only have one line, it may be high priority from the first hour of downtime.

Now that you have a criticality review and inventory of your IT equipment, the last step is a plan to build in redundancy and/or replacement.  In the printer down example, you may be able to shift printing from the down device to another printer in your office.  If Internet connectivity is critical, you may need to install a second line.  A RAID system may help protect you from a hard drive failure or, you might need mirrored (identical) systems in different parts of the country.

If reliability and uptime is important to you, identifying your Single Points Of Failure is your first step to increasing confidence in your IT systems.

We would be happy to help you and your organization complete an IT inventory, identify Single Points of Failure and offer solutions that will ensure your computerinfrastructure running smoothly.

We work with you from planning, design, and installation to repair and maintenance services, so you’ll never have to worry about your technology needs and problems again.